Dear Job Seekers,
2052- Celoxis Technologies Pvt Ltd , Pune is hiring for Customer Support + Product Testing Engineer | For BE/BTECH(IT,CS & E&TC)/MCA/ BSc/MSc
Kindly find the below job details and application process.
Company Name : Celoxis Technologies Pvt Ltd , Pune
Celoxis is world's leading project management & PPM software. We are one of India's first SaaS companies, founded in 2001 and headquartered in the western city of Pune. Celoxis is rated among 3 best project management software tools in the world and is deployed by more than 2,000 customers globally, spanning various industry verticals.
Job Title:Customer Support + Product Testing Engineer
• Education: BE/BTECH(IT,CS & E&TC)/MCA/ BSc/MSc., preferably from English medium throughout.
• Having 1-2 years work experience (preferably from BPO or IT application support) will be an added advantage.
• Provide email/chat-based support to customers. Sometimes WebEx sessions (voice-based) are necessary for resolving intricate customer issues.
• Take ownership of customer reported issues and follow-up through resolution. This might involve proactively taking remote sessions to analyze the issue.
• Liasoning with product and engineering teams from time to time.
• Provide timely updates to product team about customers issues and feature requests.
• Testing the product during major/minor releases.
• Testing the bug fixes and updating customers accordingly.
• Excellent English communication skills (verbal and written).
• Listening skills, to understand exactly what customers require.
• Problem-solving skills.
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
• Creative thinking, to be able to come up with new ideas to improve customer service standards.
• Good personal presentation, especially when interacting with customers on remote sessions.
• Ability to work well under pressure.
• Commitment to improving your customer service skills on an ongoing basis.
Required Technical Skills:
• Basic knowledge of Windows/Linux Operating Systems and Databases.
• Basic concepts of how web-based applications work, networking, emails clients and protocols.
• Knowledge of testing life cycle.
• Knowledge of PHP or any programming language will be an added advantage.
Deadline to Apply : Thursday, 7th February 2019 Before 4 Pm
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